Online Resources FAQs

• Do you have a mobile app?

  Take the Kenosha Public Library everywhere you go!

  Get the power of The Kenosha Public Library, anytime, anywhere. With the myKPL app, you can access everything the library offers from home or while you're on the go. Search the catalog, request books for pickup, renew your materials, and even pay fees. Plus, you can find your nearest library and find upcoming programs at your neighborhood library, no matter where you are.

  

  

• How can I use Overdrive on my phone/tablet?

  Try the Libby App. The Libby app is compatible with most smartphones and tablets and synchronizes with Overdrive. It is available in the Apple App store, opens a new window or the Google Play store, opens a new window.

• What is my pin/password for Overdrive/Libby?

  Your pin/password is tied to your library card and is the same pin you would use at a self-checkout in the library. Call 262-564-6130 or email ask@mykpl.info if you do not know your pin and a staff member will assist you.

• How do I get help using hoopla?

  Check hoopla Help for answers to more frequently asked questions.

  Or request a Tech Appointment if you need additional help.

• How do I report a problem with a hoopla title that’s not working?

  On the hoopla app, there’s a button that looks like a box with an arrow at the top right of the title detail page. Tap this to see the “Contact Us” button, and from there you can select “Report a Problem.”

  On the hoopla website, if there’s a problem with playing a title, you should see the error message in the playback window with a link to “Report a Problem.”